off-topic Do you think customers are always right?

[Ja sa bong]

From my days of childhood till now, I still keep hearing this term or slogan that "customers are always right". I might have believed it 100% back then but now, I see it as a total nonsense which gives some customers the right to behave like idiots in some business environment.

I believe in equal and mutual understanding and respect between businesses and their customers because without one, the other can't function.

Do you think customers are always right?

 

[Shawn]

Sure.

But their "right" isn't always going to match your strategy and values. They can keep seeing themselves as right and you can refuse to serve them.

The customer is always right, but your services isn't always right for them.

 

[Shortie]

I guess we could say that the customer is always right, in their mind anyway, but it may not always be right in the way that we may think.

Something that may be right as us as the person serving them may not be to them. It's a difficult one, depending on how you look at it.

 

[Yama]

That was the case in the past but not any more. These days businesses manufacture the product and promote the product in such a way that people start believing their story and end up buying it even because of FOMO.

 

[Niyi Brixx]

I was taught in business school that every customer is assumed to be rational in their decision making for the products they want to buy. That's the premise that the customer is always right originated from. It doesn't imply that someone should misbehave as a customer and you take it to be right behavior.

 

[Reelz]

I also believe that the customers are king and that is why we are in business. As business owners, we need to try and tailor our product to satisfy the needs of the customers at all times. That's how we can remain in business.

 

[Kross]

In my own kind of business as a music producer, the client and the seller must collaborate to make it work. There is no way that the client would come to the studio and bark instructions. We are the pros. But we have to serve them well though for them to come back.

 

[Zani]

It is important to understand that there is a need for a balance when dealing with a customer. If they move mad with their attitude, it is better to let them know that they are not right at that point.

 

[Jason]

Not when they are being abusive to the seller.

 

[Starmix25]

I oppose the idea that customers are always right. I see many times customers are often rude to sales ladies. Some of them left the items anywhere, not in the right place where they got them.

 

[Jason]

The customer is definitely "not always right" and abuse is met with the person being told to leave or cops will be called.

 

[Starmix25]

There is no other option to let the rude customers out of a store, for example, by calling a cop. Some bad customers trip. Their only intention is to create chaos or trouble.

 

[Fidelia1]

I don't have an option but to agree that customers are always right. They understand their needs more than the business person trying to serve them. So I don't argue with a customer when it comes to their choice. But for character and behaviour, a customer would be called out by me for improper behavior.

 

[Apsara]

I don't believe customers are always right, but they should be treated with respect. Sometimes, customers may have unrealistic expectations or misunderstand certain situations, but it's important for businesses to listen and address concerns while offering clear explanations.